Financial Assistance Request Form

Please complete the form below to request relief on your First Hawaiian Bank loan accounts.

We’re Here to Help

First Hawaiian Bank is committed to helping our customers recover from financial difficulties due to COVID-19. We encourage any customer experiencing financial hardship to apply for one of our relief programs.

Mortgage Loans

First Hawaiian Bank is offering various mortgage relief options designed to fit your needs, including mortgage forbearance and deferrals for up to 6 months. Approval is subject to certain qualifications and dependent on the type of your loan. Submit your request and it will be processed within seven business days. If we need additional information to process your request, a mortgage specialist will contact you. If your request is approved, you will receive documents to sign and return to us.

PayAnyDay Personal Loans, Auto Loans, and Business First Term Loans

Loan assistance is being offered in the form of loan deferrals up to 3 months, which extends the term of your loan by the number of months deferred. Interest will continue to accrue on the principal balance. Submit your request and select the number of months you wish to defer.

Consumer and Business Credit Cards

Deferral of payments with waiver of interest up to 3 months is being offered for existing customers. Submit your request and select the number of months you wish to defer.

Once we receive your request, you will be contacted by a representative or a notice will be sent to you within a week. Thank you for your patience as volume of requests is high.

To learn more about our relief options or speak to an agent, please contact our Call Center at 808-844-4444 (1-888-844-4444).